Shipping policy

Shipping Policy

Last updated: July 29, 2026

Thank you for shopping with The Authentic Glow.

Most of our products are created especially for you after your order is placed. Because items are made to order, production time is separate from shipping time.

Order Processing and Production

Orders typically require 2–5 business days for production before they are shipped.

Business days do not include weekends or holidays. Production may take longer during holidays, periods of high demand, product shortages, or other circumstances outside our reasonable control.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Estimated Shipping Times

Shipping times begin after production is complete.

Estimated standard shipping times are generally:

  • United States: approximately 3–4 business days after fulfillment
  • Canada: approximately 3–4 business days after fulfillment
  • International destinations: approximately 5–20 business days after fulfillment

Express shipping, when available at checkout, may arrive more quickly.

All delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, customs processing, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before your order is submitted.

Shipping costs may vary based on the delivery address, product type, package size, and selected shipping method.

Tracking Your Order

When your order ships, you will receive an email containing tracking information.

Tracking may take up to 24 hours to update after a shipping label is created.

International packages may be transferred between carriers. The carrier that begins the shipment may not be the same carrier that completes final delivery.

Separate Shipments

Products in the same order may be produced at different facilities or require separate packaging. As a result, your order may arrive in more than one package and on different days.

You will receive tracking information for each shipment when available.

Address Changes

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you notice an error. We may be able to correct an address while an order is still in production, but we cannot change the address after the order has shipped.

If an order is returned because of an incorrect or incomplete address, refusal, failure to claim the package, or failure to collect it from a pickup location, additional shipping charges may apply before it can be sent again.

Delayed Orders

If your estimated delivery date has passed, please:

  1. Review the tracking information.
  2. Check for carrier notices or attempted deliveries.
  3. Allow up to five additional business days for delayed tracking or carrier movement.
  4. Contact us if the package still has not arrived.

If we cannot ship your order within the promised timeframe, we will notify you and, when required by law, provide the option to accept the delay or cancel the affected order for a refund.

Lost Packages

Please contact us within 30 days of the estimated delivery date if tracking has stopped updating and your package has not arrived.

Include your name, order number, and confirmed shipping address. We will investigate the shipment with our fulfillment and shipping partners.

If the package is confirmed lost in transit, we may provide a replacement or refund, depending on the circumstances.

Claims submitted more than 30 days after the estimated delivery date may no longer be eligible for replacement or reimbursement.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  • Check around the delivery location.
  • Ask household members, neighbors, building staff, or a front desk.
  • Allow an additional business day, as some carriers scan packages before final delivery.
  • Contact the carrier for delivery details.

Please then contact us so we can help review the shipment. A replacement or refund is not guaranteed when carrier tracking confirms successful delivery.

International Orders, Customs, and Import Fees

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless duties and taxes are specifically shown as prepaid during checkout, these charges are the customer’s responsibility and are not included in the product or shipping price.

Customs processing may delay delivery. The Authentic Glow does not control customs decisions, fees, or processing times.

Shipping Restrictions

Some products or shipping methods may not be available in every country or region. We reserve the right to cancel and refund an order if we cannot deliver it to the address provided.

Contact Us

For assistance with an order, please contact us through the Contact page at:

Website: theauthenticglow.com
Email: info@theauthenticglow.com

Please include your name, order number, and a brief description of the issue.