Refund policy

Return and Refund Policy

Last updated: July 29, 2026

Thank you for supporting The Authentic Glow. Each item is made especially for you when your order is placed. Because our products are created on demand, we are unable to accept general returns or exchanges for changes of mind, incorrect sizing, or ordering the wrong color or product.

Please review product descriptions and size guides carefully before placing your order.

Damaged, Defective, Misprinted, or Incorrect Items

We want you to love what you receive. Please contact us within 30 days of delivery if your item:

  • Arrives damaged
  • Has a manufacturing defect
  • Is misprinted
  • Is mislabeled
  • Is different from the item you ordered

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs showing the full item and the affected area

Once the issue has been reviewed, we may offer a replacement or refund. Please do not mail an item back unless we specifically ask you to do so.

Sizing and Fit

Because clothing is made to order, we cannot provide refunds or exchanges when the correct size was produced but does not fit as expected.

Please review the size chart included on the product page before ordering. Measurements may vary slightly due to the manufacturing process.

If the size printed on the garment does not match the size you ordered, please contact us within 30 days with a photograph of the size label.

Change of Mind

We do not offer refunds or exchanges because you changed your mind, selected the wrong item, or no longer want the product.

Order Changes and Cancellations

Orders enter production soon after they are placed. We cannot guarantee that an order can be changed or canceled once it has been submitted.

Contact us as quickly as possible if you notice an error. We will help when we can, but changes may not be possible after production begins.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Orders returned because of an incorrect address, incomplete address, or failure to claim a package may require payment of additional shipping and production costs before the order can be sent again.

Lost Packages

If tracking shows that your package has not arrived, please contact us within 30 days of the estimated delivery date.

If tracking shows that the package was delivered but you cannot locate it, please first:

  1. Check with other household members and neighbors.
  2. Look around the delivery location.
  3. Contact the shipping carrier.

We will review the order and help determine the next step.

Refunds

Approved refunds will be issued to the original payment method.

Original shipping charges are generally nonrefundable unless the order arrived damaged, defective, misprinted, or incorrect.

Contact Us

To report an order problem, please use the Contact page on The Authentic Glow website.

Include your name, order number, photographs, and a brief description of the issue so we can help you as quickly as possible.

Nothing in this policy limits any rights available to you under applicable consumer-protection laws.